Error message

Image resize threshold of 10 remote images has been reached. Please use fewer remote images.

Do after-visit surveys help the doctor-patient relationship?

Do after-visit surveys help the doctor-patient relationship?

Despite their widespread use, a recent Baylor University study questions their effectiveness.

It’s a chance for patients to critique their doctors.

The information, collected through patient surveys, is commonly used by hospitals and medical clinics to rate the performance of both physicians and the organization.

Some patients relish the opportunity.

There are the thumbs up reviews — “the doctor is warm and empathetic, in addition to being highly knowledgeable,” wrote one Everett Clinic patient.

Others are more akin to a blunt Rotten Tomatoes movie review: “I am losing confidence in her abilities to maintain timely appointments,” another commented.

Yet patients are surveyed so often on their experience during medical appointments, it’s sometimes hard not to wonder: Does anyone really read these things? Does what I say really matter?

“I tell patients, ‘If you fill one out for us, my commitment is I’ll read it,’ ” said Erin Miller, a regional manager for Providence Health & Services.

One reason health-care organizations do pay attention: The difference between getting “good” and “very good” ratings can be the difference in whether patients return for more appointments and whether they recommend a specific doctor or the medical organization to others, she said.

Doctors and medical groups are very aware they’re being scrutinized and graded, and not just through patient surveys.

They often are publicly rated through a number of social-media sites, from those that award one to five stars based on patient comments to what is said about doctors on forums such as Yelp and Facebook.

Posts nearby

Location: Hanson Beeyard, Fort Lupton, Colorado Featuring: Larry, Craig, Gary, and Brian Since 2005 many bee colonies around the globe have mysteriously disappeared. Everything from cellphone... Read more
By The Producer, Feb 28
Featuring: Bill and Nicolette Niman Location: BN Ranch, Marin, CaliforniaThe Niman’s secret for “antibiotic-free” beef production is simple: fresh air, sunshine, and exercise make for healthy... Read more
By Douglas Gayeton, May 19
2 followers
Location: The Honey House, Ballard Bee Company, Seattle, Washington Featuring: Corky Luster Corky says: “Honey around the entractor, honey on the door, honey on my left boot that is now on the... Read more
By The Producer, May 20